Location:
Canine Country Club & Wellness Center
Pay:
$15.00 - $18.00 per hour
Job type:
- Full-time
Schedule:
- 4 days per week plus rotating weekends
- Holidays
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
- HSA
- FSA
- Employee discount
- Paid time off
- 529 Savings Plan
- Life Insurance
- Retirement plan
- 401k
- Paternal Leave
- Paid Holiday
- Professional development assistance
Position Summary:
Canine Country Club and Wellness Center is a dual-location boarding, grooming and wellness center. We are looking for a professional receptionist to be a part of this unique business. Because you are the first and last contact for our clients, you are the key to creating lasting impressions. If you have a passion for people and their pets with extraordinary client service skills and communication, outstanding computer abilities, accurate financial skills, and a consistently positive attitude we would love to have you as part of our team.
Responsibilities:
- Greet clients and pets with enthusiasm
- Answer phones promptly and professionally; screen and route calls
- Be proficient in using our veterinary practice-management software
- Receive and transmit emails, and social media direct messages
- Take and deliver accurate messages promptly to appropriate staff
- Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required
- Coordinate with doctors and technical staff for complete medical care
- Discuss services provided and answer client questions thoroughly
- Schedule appointments according to guidelines
- Handling payments and end of day finances
- Maintain cleanliness of client and reception areas
- Discuss and have clients sign intake paperwork
- Coordinate logistics between our Ranch Retreat and our Dallas facility regarding guest care and reservations
Requirements:
- High school or equivalent (Required)
- Experience in veterinary reservation software or equivalent (Preferred)
- Strong attention to detail
- Ability and willingness to assist staff
- Ability to prioritize and multitask
- Excellent written and verbal communication skills
- Strong phone skills
- Strong computer skills
- Ability to problem solve on the spot